How It Works
- Paste Your Data: Copy from Excel (Ctrl/Cmd + V) or enter manually.
- Calculate: Calculates the overall SUPR-Q score and the 4 subscales as defined by J Sauro.
- Analyze: Get clear metrics to evaluate UX.
What is the Standardized User Experience Percentile Rank Questionnaire (SUPR-Q)?
The SUPR-Q is a standardised questionnaire to measure UX. It comprises of eight questions that measure four key aspects of UX: usability, trust, appearance, and loyalty.
What is the formula or calculation method for SUPR-Q?
To calculate the SUPR-Q score of each participant:
- Sum all questions except question 5
- Multiply question 5 by 0.5 and add the result to the total sum
- Divide by 8
To derive the overall SUPR-Q score of the website, simply take the average of all individual SURP-Q scores.
Or, in one formula: overall SUPR-Q = AVERAGE(SUM( (Q1 + Q2 + Q3 + Q4 + 0.5*Q5 + Q6 + Q7 + Q8) / 8))