SUPR-Q Calculator

Analyse user experience comprehensively with the Standardized User Experience Percentile Rank Questionnaire (SUPR-Q). Our web-based calculator simplifies scoring for this industry-standard metric, paste your data and calculate the SUPR-Q instantly.

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How It Works

  1. Paste Your Data: Copy from Excel (Ctrl/Cmd + V) or enter manually.
  2. Calculate: Calculates the overall SUPR-Q score and the 4 subscales as defined by J Sauro.
  3. Analyze: Get clear metrics to evaluate UX.

What is the Standardized User Experience Percentile Rank Questionnaire (SUPR-Q)?

The SUPR-Q is a standardised questionnaire to measure UX. It comprises of eight questions that measure four key aspects of UX: usability, trust, appearance, and loyalty.

What is the formula or calculation method for SUPR-Q?

To calculate the SUPR-Q score of each participant:

  1. Sum all questions except question 5
  2. Multiply question 5 by 0.5 and add the result to the total sum
  3. Divide by 8

To derive the overall SUPR-Q score of the website, simply take the average of all individual SURP-Q scores.

Or, in one formula: overall SUPR-Q = AVERAGE(SUM( (Q1 + Q2 + Q3 + Q4 + 0.5*Q5 + Q6 + Q7 + Q8) / 8))

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